How to Set Up Utilities and Home Services in Amarillo, TX

Setting up water

In the City of Amarillo, water, sewage and garbage collection are bundled as a part of the city's services.

How do I set up water service?

Amarillo residents can set up water 24/7 online using 2TurnItOn, the city's official partner for online water set up. You can also set up your account over the phone by calling the city's water utilities department at 806-378-3030 or by email at [email protected].

What do I need to get my Amarillo water set up?

Requirements may vary based on your individual circumstances, but in general you will need:
-your driver's license of other government issued photo ID
-your new address
-your phone number
-a copy of the lease or deed for your property.

How do I pay my bill?

You can pay your water bill online via the PayAMA portal, by phone at 806-576-1932, in person at City Hall, by mail to PO Box 100, Amarillo, TX 79105, or through the 24-hour night depository at City Hall’s south entrance. You can also pay at drive-through locations, Amarillo National Bank, or local payment centers like Western Union locations. For automatic payments, set up a checking account draft. More details are available on the Utility Billing site.

How do I cancel service at my old address?

You can fill out the City of Amarillo's Final/Transfer Service Form here.

Setting up internet

Amarillo, TX has several internet service providers (ISPs) offering various connection types, including fiber, cable, DSL, and satellite.

How do I set up internet service?

Identifying what is available at your address can be a time consuming process. You can check with each ISP at their individual website or your can check the FCC Broadband Map (though it's less than 100% reliable). 2TurnItOn has a centralized availability tool - give us a call at 888-300-6961 and we can quickly present you with options available for your new home.

What are my options?

Your options are dependent on your address, as all options and ISPs are not available at every location. Generally speaking, you may be able to choose from fiber, cable, DSL and/or satellite. A 2TurnItOn specialist can help you identify the best options for your home.

What ISPs serve the Amarillo area?

A list of common providers in Amarillo includes:
1. AT&T Internet – Offers fiber and DSL services with speeds up to 1 Gbps.
2. Spectrum – Provides cable internet with speeds up to 1 Gbps.
3. Optimum – Offers cable and fiber internet, with speeds up to 1 Gbps.
4. T-Mobile 5G Home Internet – A wireless home internet option using T-Mobile’s 5G network.
5. Verizon 5G Home Internet – Wireless 5G home internet available in select areas.
6. HughesNet – Satellite internet with speeds up to 25 Mbps, ideal for rural areas.
7. Viasat – Satellite internet offering speeds up to 100 Mbps in some locations.

What's the difference between the different kinds of internet?

The main difference between internet types lies in speed and reliability. Fiber uses light over fiber-optic cables, offering the fastest speeds and most reliable service. Cable uses coaxial cables and provides high speeds, though it can slow down during peak times. DSL delivers internet over phone lines and is slower but widely available. Satellite uses satellites to provide internet in remote areas but tends to have higher latency and lower speeds. 5G is a wireless option that uses cellular networks for fast speeds, though performance depends on proximity to 5G towers.

Setting up electricity

Amarillo residents have only a single energy provider.

What is electricity choice?

Electricity choice in Texas allows residents to select their electricity provider from a competitive marketplace. Instead of being limited to a single utility company, consumers can compare different electricity plans, rates, and services from multiple providers, choosing the one that best fits their needs. The local utility still manages power delivery and maintenance, but residents can shop for the best rates and contract terms that suit their energy usage. This competition helps offer more flexibility, lower costs, and tailored plans for consumers.

Does Amarillo have electricity choice?

Amarillo does not. Residents of Amarillo must sign up for electricity with Xcel Energy.

Setting up gas

Amarillo residents are served by a single gas provider.

Where do I sign up for gas service?

For residential gas in the Amarillo area, the provider is Atmos Energy. You can activate service on the phone at 888-286-6700 or through their online Start Service form.

Anything else I should know?

Be sure to sign up well before your move-in date, so a technician can come out to inspect gas lines and turn on pilot lights.

How do I pay my gas bill?

You can pay by mail or online. Customers who pay online can also sign up for autopay to make sure they don't miss a payment.

How to turn it on in Amarillo, TX