How to Set Up Utilities and Home Services in Arlington, TX

Setting up water

In the City of Arlington, TX, water, sewage and garbage collection are bundled as a part of the city's services.

How do I set up water service?

To turn on water service in Arlington, TX, ensure that your new address is metered and billed by Arlington Water Utilities and that all previous accounts in your name are paid in full. You can open a new account for water, sewer, trash, and storm drainage by calling Customer Care at 817-275-5931 or visiting a physical location Monday-Friday between 8 a.m. and 4 p.m. Requests must be made 24 hours in advance. Same-day activation requests will incur an additional fee. You can also apply for new service online.

What do I need to get my Arlington water set up?

The City of Arlington requests that you have the following information ready:
-The exact address of the requested service location
-Your mailing/billing address (if different)
-Your contact telephone number(s)
-Your driver's license number
-Your social security number (residential customers)
-The federal tax ID number of the business (commercial customers)

Are there fees?

Yes, Arlington charges fees (beyond fees for usage):
-Activation Fee: $47, charged on the first bill.
-Residential Deposit: $160, applied to the final bill and refunded if any balance remains.
-Commercial Deposit: 2.5 times monthly consumption or $300 minimum, refunded upon account closure.
-Realtors/Landlords: Water must be billed to a current account at vacant properties, with deposits typically deferred to the second month.

How do I pay my bill?

Residents of Arlington, TX can pay their water bills in the following ways:
-Online: Via the Arlington Water Utilities payment portal.
-By Phone: Call 817-275-5931.
-In Person: At customer service locations.
-By Mail: Send payments to the address provided on the bill.
-Automatic Draft: Set up recurring payments through a checking account.

Additional details are available on the Arlington Water Utilities website.

How do I transfer service in Arlington?

To transfer water service within Arlington, TX:
-Both your current and new addresses must be billed by Arlington Water Utilities.
-You must provide dates (within 30 days) to stop service at the old address and start service at the new one.
-You must ensure all previous balances are paid.

Submit your request online or call 817-275-5931. Service changes occur the next business day.

How do I cancel service in Arlington?

Submit your request online or call 817-275-5931. Service changes occur the next business day. Provide a stop date (within 30 days) and a forwarding address.

Setting up internet

Arlington, TX has several internet service providers (ISPs) offering various connection types, including fiber, cable, DSL, and satellite.

How do I set up internet service?

Identifying what is available at your address can be a time consuming process. You can check with each ISP at their individual website or your can check the FCC Broadband Map (though it's less than 100% reliable). 2TurnItOn has a centralized availability tool - give us a call at 888-300-6961 and we can quickly present you with options available for your new home.

What are my options?

Your options are dependent on your address, as all options and ISPs are not available at every location. Generally speaking, you may be able to choose from fiber, cable, DSL and/or satellite. A 2TurnItOn specialist can help you identify the best options for your home.

What ISPs serve the Arlington area?

A list of common providers includes:
1. AT&T Internet – Offers fiber and DSL services with speeds up to 5 Gbps in some areas.
2. Spectrum – Provides cable internet with speeds up to 1 Gbps.
3. Frontier – Offers fiber and DSL, with fiber speeds up to 5 Gbps.
4. Google Fiber – Available in limited areas, offering speeds up to 2 Gbps.
5.Verizon 5G Home Internet – Offers wireless 5G home internet in select areas.
6. T-Mobile 5G Home Internet – A wireless home internet option using T-Mobile’s 5G network.
7. HughesNet – Satellite internet with up to 25 Mbps speeds, often used in more rural parts of Dallas.
8. Viasat – Another satellite provider offering speeds up to 100 Mbps in some locations.

What's the difference between the different kinds of internet?

The main difference between internet types lies in speed and reliability. Fiber uses light over fiber-optic cables, offering the fastest speeds and most reliable service. Cable uses coaxial cables and provides high speeds, though it can slow down during peak times. DSL delivers internet over phone lines and is slower but widely available. Satellite uses satellites to provide internet in remote areas but tends to have higher latency and lower speeds. 5G is a wireless option that uses cellular networks for fast speeds, though performance depends on proximity to 5G towers.

Setting up electricity

Most Arlington residents get to choose their electricity provider.

What is electricity choice?

Electricity choice in Arlington allows residents to select their electricity provider from a competitive marketplace. Instead of being limited to a single utility company, consumers can compare different electricity plans, rates, and services from multiple providers, choosing the one that best fits their needs. The local utility (Oncor) still manages power delivery and maintenance, but residents can shop for the best rates and contract terms that suit their energy usage. This competition helps offer more flexibility, lower costs, and tailored plans for consumers.

How do I choose a plan?

Choosing the right plan can be complicated. 2TurnItOn offers tools to comparison shop for electricity plans. Other sites, like Compare Power provide a robust set of tools for comparing energy plans. The Public Utilities Commission also offers a comparison site, Power to Choose.

Can someone discuss my options with me?

Our team of electricity specialists would be glad to discuss your options with you. We've been helping Dallas residents with electricity for over 15 years. Call us at 888-300-6961

But I'm in a contract, what do I do?

If you are moving homes, Texas law states that you can terminate your existing energy contract with no penalties.

Who are some of the major electricity providers in Arlington?

Some of the major companies serving Arlington include:
-TXU Energy
-Reliant Energy
-Direct Energy
-Green Mountain Energy
-Constellation
-Cirro Energy
-Gexa Energy

These providers offer different plans, rates, and renewable energy options. Oncor remains the local utility responsible for delivering electricity and maintaining power lines.

Setting up gas

Arlington residents are served by a single gas provider.

Where do I sign up for gas service?

For residential gas in the Arlington area, the provider is Atmos Energy. You can activate service on the phone at 888-286-6700 or through their online Start Service form.

Anything else I should know?

Be sure to sign up well before your move-in date, so a technician can come out to inspect gas lines and turn on pilot lights.

How do I pay my gas bill?

You can pay by mail or online. Customers who pay online can also sign up for autopay to make sure they don't miss a payment.

How to turn it on in Arlington, TX