How to Set Up Utilities and Home Services in Dallas, TX

Setting up water

In the City of Dallas, water, sewage and garbage collection are bundled as a part of the city's services.

How do I set up water service?

Dallas residents can set up water 24/7 online using 2TurnItOn, the city's official partner for online water set up. You can also set up your account over the phone by calling the city's water utilities department at 214-651-1441. The water utilities department is available from 8:00AM to 5:00PM on weekdays.

What do I need to get my Dallas water set up?

Requirements may vary based on your individual circumstances, but in general you will need:
-your driver's license of other government issued photo ID
-your social security number
-your new address
-your phone number
-a $50 deposit.

What does Dallas water cost?

You can reference a full pricing sheet here.

How do I pay my bill?

The City of Dallas makes paying your bill easy. You can pay your bill online using DallasGO, in person at Dallas City Hall or at a pay station, over the phone at 214-651-1441, or through the mail. Mail payments can be sent to City of Dallas, City Hall, 2D South, Dallas, TX 75277.

How do I cancel service at my old address?

Contact the city's water utilities department over the phone at 214-651-1441 and request a discontinuation of service. You will receive a final invoice on the next regular bill date.

Setting up internet

Dallas, TX has several internet service providers (ISPs) offering various connection types, including fiber, cable, DSL, and satellite.

How do I set up internet service?

Identifying what is available at your address can be a time consuming process. You can check with each ISP at their individual website or your can check the FCC Broadband Map (though it's less than 100% reliable). 2TurnItOn has a centralized availability tool - give us a call at 888-300-6961 and we can quickly present you with options available for your new home.

What are my options?

Your options are dependent on your address, as all options and ISPs are not available at every location. Generally speaking, you may be able to choose from fiber, cable, DSL and/or satellite. A 2TurnItOn specialist can help you identify the best options for your home.

What ISPs serve the Dallas area?

A list of common providers includes:
1. AT&T Internet – Offers fiber and DSL services with speeds up to 5 Gbps in some areas.
2. Spectrum – Provides cable internet with speeds up to 1 Gbps.
3. Frontier – Offers fiber and DSL, with fiber speeds up to 5 Gbps.
4. Google Fiber – Available in limited areas, offering speeds up to 2 Gbps.
5.Verizon 5G Home Internet – Offers wireless 5G home internet in select areas.
6. T-Mobile 5G Home Internet – A wireless home internet option using T-Mobile’s 5G network.
7. HughesNet – Satellite internet with up to 25 Mbps speeds, often used in more rural parts of Dallas.
8. Viasat – Another satellite provider offering speeds up to 100 Mbps in some locations.

What's the difference between the different kinds of internet?

The main difference between internet types lies in speed and reliability. Fiber uses light over fiber-optic cables, offering the fastest speeds and most reliable service. Cable uses coaxial cables and provides high speeds, though it can slow down during peak times. DSL delivers internet over phone lines and is slower but widely available. Satellite uses satellites to provide internet in remote areas but tends to have higher latency and lower speeds. 5G is a wireless option that uses cellular networks for fast speeds, though performance depends on proximity to 5G towers.

Setting up electricity

Most Dallas residents get to choose their electricity provider.

What is electricity choice?

Electricity choice in Dallas allows residents to select their electricity provider from a competitive marketplace. Instead of being limited to a single utility company, consumers can compare different electricity plans, rates, and services from multiple providers, choosing the one that best fits their needs. The local utility (Oncor) still manages power delivery and maintenance, but residents can shop for the best rates and contract terms that suit their energy usage. This competition helps offer more flexibility, lower costs, and tailored plans for consumers.

How do I choose a plan?

Choosing the right plan can be complicated. 2TurnItOn offers tools to comparison shop for electricity plans. Other sites, like Compare Power provide a robust set of tools for comparing energy plans. The Public Utilities Commission also offers a comparison site, Power to Choose.

Can someone discuss my options with me?

Our team of electricity specialists would be glad to discuss your options with you. We've been helping Dallas residents with electricity for over 15 years. Call us at 888-300-6961

But I'm in a contract, what do I do?

If you are moving homes, Texas law states that you can terminate your existing energy contract with no penalties.

What if I can't choose my electricity?

A small portion of DFW residents do not get to choose their electricity provider. Those residents are members of an electricity "co-op," which is operated by CoServ. Those residents can set up electricity directly with CoServ.

What electricity companies serve the Dallas area?

Some of the leading options include:
-TXU Energy
-Reliant Energy
-Direct Energy
-Green Mountain Energy
-Constellation
-Cirro Energy
-Gexa Energy

These companies provide a range of energy plans, competitive rates, and renewable energy options tailored to different needs. While customers can select their provider, Oncor remains responsible for electricity delivery and grid maintenance in the Dallas area.

Setting up gas

Dallas residents are served by a single gas provider.

Where do I sign up for gas service?

For residential gas in the Dallas area, the provider is Atmos Energy. You can activate service on the phone at 888-286-6700 or through their online Start Service form.

Anything else I should know?

Be sure to sign up well before your move-in date, so a technician can come out to inspect gas lines and turn on pilot lights.

How do I pay my gas bill?

You can pay by mail or online. Customers who pay online can also sign up for autopay to make sure they don't miss a payment.

How to turn it on in Dallas, TX