How do I set up water service?
To open a new water account in Fort Worth, contact Water Customer Service at 817-392-4477 or visit their office.
What do I need to get my Fort Worth water set up?
There is a $20 activation fee on your first bill, with an additional $25 fee for same-day service. To set up service, provide the following at least one day before activation: the account holder’s name, phone number, social security number, and driver’s license number, along with the name of the current property owner and, if available, the previous owner or tenant’s name.
Is there a deposit?
A $50 deposit is required for residential accounts, applied to your first bill. This deposit can be waived if you have had 12 months of timely payments with Fort Worth utilities in the last year, or if you provide a letter of credit from another utility showing a similar payment history. Deposits may be refunded after a year of good payment history but can be increased for poor payment history. Commercial account deposits vary and are not refundable while the account is active.
How do I pay my bill?
Online: Visit the Fort Worth Water website to pay through your account.
By Phone: Call 817-392-4477 to make a payment over the phone.
By Mail: Send your payment to: Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003
In Person: Visit a customer service location to pay in person.
How do I transfer service?
To transfer your water service within Fort Worth, call 817-392-4477 before your move to ensure a seamless transition. Have your water account number or previous service address, your new address, and the dates for service transfer ready. A $20 transfer fee will be added to your first bill at the new address, and an additional fee applies for same-day service. If you are moving out of town, follow the steps for closing your account instead.
How do I cancel service at my old address?
To cancel your water service, contact Water Customer Service at 817-392-4477. You’ll need to provide the address or account number for the service location, the date you want service to end, and a forwarding address for your final bill. If you have a deposit on file, it will be applied to your final bill, and any remaining balance will be sent to your forwarding address.
