How to Set Up Utilities and Home Services in Irving, TX

Setting up water

In the City of Irving, water, sewage and garbage collection are bundled as a part of the city's services.

How do I set up water service in Irving, TX?

To turn on water service in Irving, TX, visit the Irving Customer Service Department in person with a government-issued photo ID and proof of residency. Submit the Application for Services and pay any required deposits and fees. For same-day service, complete the process by 3 p.m.

What do I need to get my Irving water set up?

To turn on water service, you’ll need the following:
-Service address (including suffix like St., Dr., etc.)
-Start date for service
-Account holder’s full name
-Social security number
-Government-issued driver’s license
-Business and home phone numbers
-Mailing address (if different from service address)
-Payment of required deposit and connection fee
-Proof of residence or ownership

All previous service accounts must also be paid in full before new services can be established.

How do I cancel service at my old address?

To discontinue water service in Irving, TX, log into your customer portal at myirvingbill.org or submit a Request Form via fax to (972) 721-3733 with a copy of your driver’s license, or mail it to the City of Irving Customer Service Department at 825 W. Irving Blvd., Irving, TX 75060. Your meter will be read on the termination date, and a final bill will be issued. Deposits will be applied to the final bill, and any remaining balance will be refunded within 45 days. Refunds over $10 will be mailed automatically; call Customer Service for refunds under $10.

How do I transfer service?

To transfer existing water service in Irving, TX, complete a Request Form and submit it with a copy of the account holder’s driver’s license via fax to (972) 721-3733 or mail it to the City of Irving Customer Service Department at 825 W. Irving Blvd., Irving, TX 75060. You can also call Customer Service at (972) 721-2411 to initiate the transfer.

Please note, transfers will not be processed if there is a past due balance on the current account, and a deposit may be required for the new location.

How do I pay my bill?

You can pay your bill online at myirvingbill.org.

Setting up internet

Irving, TX has several internet service providers (ISPs) offering various connection types, including fiber, cable, DSL, and satellite.

How do I set up internet service?

Identifying what is available at your address can be a time consuming process. You can check with each ISP at their individual website or your can check the FCC Broadband Map (though it's less than 100% reliable). 2TurnItOn has a centralized availability tool - give us a call at 888-300-6961 and we can quickly present you with options available for your new home.

What are my options?

Your options are dependent on your address, as all options and ISPs are not available at every location. Generally speaking, you may be able to choose from fiber, cable, DSL and/or satellite. A 2TurnItOn specialist can help you identify the best options for your home.

What ISPs serve the Irving area?

A list of common providers includes:
1. AT&T Internet – Offers fiber and DSL services with speeds up to 5 Gbps in some areas.
2. Spectrum – Provides cable internet with speeds up to 1 Gbps.
3. Frontier – Offers fiber and DSL, with fiber speeds up to 5 Gbps.
4. Google Fiber – Available in limited areas, offering speeds up to 2 Gbps.
5.Verizon 5G Home Internet – Offers wireless 5G home internet in select areas.
6. T-Mobile 5G Home Internet – A wireless home internet option using T-Mobile’s 5G network.
7. HughesNet – Satellite internet with up to 25 Mbps speeds, often used in more rural parts of Dallas.
8. Viasat – Another satellite provider offering speeds up to 100 Mbps in some locations.

What's the difference between the different kinds of internet?

The main difference between internet types lies in speed and reliability. Fiber uses light over fiber-optic cables, offering the fastest speeds and most reliable service. Cable uses coaxial cables and provides high speeds, though it can slow down during peak times. DSL delivers internet over phone lines and is slower but widely available. Satellite uses satellites to provide internet in remote areas but tends to have higher latency and lower speeds. 5G is a wireless option that uses cellular networks for fast speeds, though performance depends on proximity to 5G towers.

Setting up electricity

Most Irving residents get to choose their electricity provider.

What is electricity choice?

Electricity choice in Irving allows residents to select their electricity provider from a competitive marketplace. Instead of being limited to a single utility company, Irving consumers can compare various electricity plans, rates, and services from multiple providers to find the best fit for their needs. Oncor continues to handle power delivery and maintenance, but residents can shop for the best rates and contract terms tailored to their energy usage. This competition in Irving promotes greater flexibility, potential cost savings, and personalized energy plans.

How do I choose a plan?

Choosing the right plan can be complicated. 2TurnItOn offers tools to comparison shop for electricity plans. Other sites, like Compare Power provide a robust set of tools for comparing energy plans. The Public Utilities Commission also offers a comparison site, Power to Choose.

Can someone discuss my options with me?

Our team of electricity specialists would be glad to discuss your options with you. We've been helping Irving residents with electricity for over 15 years. Call us at 888-300-6961

But I'm in a contract, what do I do?

If you are moving homes, Texas law states that you can terminate your existing energy contract with no penalties.

What electricity companies serve the Irving area?

Some of the top electricity providers in Irving include:
-TXU Energy
-Reliant Energy
-Direct Energy
-Green Mountain Energy
-Constellation
-Cirro Energy
-Gexa Energy

These providers offer a wide range of energy plans, competitive pricing, and renewable energy options to suit various preferences. While Irving residents can choose their electricity provider, Oncor continues to handle power delivery and grid maintenance in the area.

Setting up gas

Irving residents are served by a single gas provider.

Where do I sign up for gas service?

For residential gas in the Irving area, the provider is Atmos Energy. You can activate service on the phone at 888-286-6700 or through their online Start Service form.

Anything else I should know?

Be sure to sign up well before your move-in date, so a technician can come out to inspect gas lines and turn on pilot lights.

How do I pay my gas bill?

You can pay by mail or online. Customers who pay online can also sign up for autopay to make sure they don't miss a payment.

How to turn it on in Irving, TX