How to Set Up Utilities and Home Services in Waco, TX

Setting up water

In the City of Waco, water, sewage and garbage collection are bundled as a part of the city's services.

How do I set up water service?

For new residential service or for service transfers, call 254-299-CITY (2489). Please allow one business day for set up.

What do I need to get my Waco water set up?

To set up water service in Waco, you’ll need to provide your Texas driver’s license number and Social Security number. A residential security deposit will be required, ranging from $75 to $300, depending on your credit and previous account history. There is also a $50 service fee and a $12.50 solid waste administration fee, which will be added to your first residential bill. If your address has water, sewer, and solid waste services available, all charges will be consolidated on the same bill.

How do I pay my bill?

You can make payment by mail or online at MyWaco Water. Waco accepts MasterCard, Visa, and Discover.

How do I cancel service at my old address?

Contact the city's water utilities department over the phone at 254-299-2489 and request a discontinuation of service.

How else can I get in touch with Waco's water utilities department?

You can email at [email protected] or visit the office at Waco Water Office, 425 Franklin Avenue, Waco, TX 76701. The water utilities department is available from 7:30AM to 5:30PM on weekdays.

Setting up internet

Waco, TX has several internet service providers (ISPs) offering various connection types, including fiber, cable, DSL, and satellite.

How do I set up internet service?

Identifying what is available at your address can be a time consuming process. You can check with each ISP at their individual website or your can check the FCC Broadband Map (though it's less than 100% reliable). 2TurnItOn has a centralized availability tool - give us a call at 888-300-6961 and we can quickly present you with options available for your new home.

What are my options?

Your options are dependent on your address, as all options and ISPs are not available at every location. Generally speaking, you may be able to choose from fiber, cable, DSL and/or satellite. A 2TurnItOn specialist can help you identify the best options for your home.

What ISPs serve the Waco area?

A list of common providers includes:
1. AT&T Internet – Offers fiber and DSL services with speeds up to 5 Gbps in select areas.
2. Spectrum – Provides cable internet with speeds up to 1 Gbps.
3. Frontier – Offers fiber and DSL services, with fiber speeds up to 5 Gbps in some parts of Waco.
4. T-Mobile 5G Home Internet – A wireless home internet option using T-Mobile’s 5G network in select areas.
5. Verizon 5G Home Internet – Provides wireless 5G home internet in certain areas.
6. HughesNet – Satellite internet with speeds up to 25 Mbps, often used in rural parts of Waco.
7. Viasat – Another satellite internet option offering speeds up to 100 Mbps in some locations.

What's the difference between the different kinds of internet?

The main difference between internet types lies in speed and reliability. Fiber uses light over fiber-optic cables, offering the fastest speeds and most reliable service. Cable uses coaxial cables and provides high speeds, though it can slow down during peak times. DSL delivers internet over phone lines and is slower but widely available. Satellite uses satellites to provide internet in remote areas but tends to have higher latency and lower speeds. 5G is a wireless option that uses cellular networks for fast speeds, though performance depends on proximity to 5G towers.

Setting up electricity

Most Waco residents get to choose their electricity provider.

What is electricity choice?

Electricity choice in Waco gives residents the freedom to select their electricity provider from a competitive marketplace. Rather than being restricted to one utility company, consumers can compare a variety of electricity plans, rates, and services from different providers to find the best option for their needs. While the local utility (Oncor) continues to handle power delivery and maintenance, Waco residents can shop for plans that fit their energy usage and budget. This competition allows for more personalized plans, potential savings, and greater flexibility.

How do I choose a plan?

Choosing the right plan can be complicated. 2TurnItOn offers tools to comparison shop for electricity plans. Other sites, like Compare Power provide a robust set of tools for comparing energy plans. The Public Utilities Commission also offers a comparison site, Power to Choose.

Can someone discuss my options with me?

Our team of electricity specialists would be glad to discuss your options with you. We've been helping Dallas residents with electricity for over 15 years. Call us at 888-300-6961

But I'm in a contract, what do I do?

If you are moving homes, Texas law states that you can terminate your existing energy contract with no penalties.

What electricity companies serve the Waco area?

Some of the leading options include:
-TXU Energy
-Reliant Energy
-Direct Energy
-Green Mountain Energy
-Constellation
-Cirro Energy
-Gexa Energy

These companies offer a variety of energy plans, competitive pricing, and renewable energy options to suit different preferences. While Waco residents can choose their provider, Oncor continues to manage electricity delivery and grid maintenance in the area.

Setting up gas

Waco residents are served by a single gas provider.

Where do I sign up for gas service?

For residential gas in the Waco area, the provider is Atmos Energy. You can activate service on the phone at 888-286-6700 or through their online Start Service form.

Anything else I should know?

Be sure to sign up well before your move-in date, so a technician can come out to inspect gas lines and turn on pilot lights.

How do I pay my gas bill?

You can pay by mail or online. Customers who pay online can also sign up for autopay to make sure they don't miss a payment.

How to turn it on in Waco, TX