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You can check your order status here.

Most orders are activated on the date requested. If you do not receive an activation email from the city by the end of the activation date, please reach out to your city's utilities department directly.

To expedite service, please contact your city directly.

You can ask us to cancel your current order and then you can submit a new one or you can call your city directly.

Your city will have provided a reason in the order update email sent to your email inbox. Please read that email carefully.

With your city. They will provide instructions over email or physical mail OR you can visit your city's website for instructions.