Explore 4Change Energy Plans
PROVIDER REVIEW
4Change Energy Review 2026
4Change Energy has operated in the Texas electricity market since 2012, distinguishing itself with a charitable giving model that donates 4% of profits to customer-chosen organizations like Feeding Texas and the American Red Cross. Customer sentiment data shows strong satisfaction, with a 4.9-star rating and an NPS of 83, indicating most customers would recommend the provider. The company’s regulatory track record is solid, with 116 PUC complaints over the past 12 months—slightly below the industry average of 120.
4CHANGE ENERGY
Complete Provider Analysis
As a Dallas-based subsidiary of Vistra Corp, 4Change Energy operates independently while benefiting from established infrastructure. Customer service scores reach 81/100, though billing clarity scores of 77/100 suggest some room for improvement in invoice transparency. The company’s 60-Day Satisfaction Guarantee offers new customers added flexibility. For Texans who value aligning their electricity purchase with charitable impact, 4Change presents a distinctive option in a crowded market.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is 4Change Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
116
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
59
Slamming/Cramming
4
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified 4Change Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I really love 4Change Energy. They’ve got some of the best rates and prices I’ve seen. I’ve been with them for about a year now and they’ve been super reliable the whole time. They always answer my questions quick and make sure everything’s taken care of. The auto-pay is great because my bill gets paid on time every month so I don’t have to keep checking or stressing about it. Their app is awesome too. It’s got this detailed graph that shows exactly how much energy I used each day and what times.”
Verified
“I enjoy being a 4Change Energy customer because the service has been reliable, the billing is easy to understand, and the rates have been affordable for my family. I appreciate having a company that helps keep my home powered while making the process simple and stress-free. Thank you for providing dependable service!”
Verified
“I’ve been with 4change for 9 years so far and plan on extending my contract. Definitely has been affordable without any shockingly large bills. Easy online payment option and I love receiving the energy report. It helps me adjust accordingly for my upcoming bill.”
Verified
“I love 4Change Energy! I found them a few years ago when searching for the best priced electricity with good reviews. They send a report at the end of each week telling me how much electricity I’ve used the past week and current week with a projection for end of month. This information helps me determine if I’ve set my thermostat too high/low, if my filter needs changed or if there might be a problem with my unit. They have varied length plans tailored to low and high usage.”
Verified
“I think switching to 4Change was a wise choice for me. Rates are lower and they care about their customers and explain everything to you until you fully understand them.”
Critical Feedback
Verified
“I’m not too happy with this electric company. My bill has never been more than $148 with just energy and with this company my bill is always like $200 to $300. Is there a program that I can look into since I’m 59 years old to where I can sign up to where my bill isn’t so high? I live on a monthly basis where I don’t make or get a lot of money. Please let me know if I can get any kind of help, I would really appreciate it.”
Verified
“I switched over to 4Change about a year ago and haven’t had any issues with the electricity itself. The website leaves a bit to be desired. Tried to update my payment info online and it wouldn’t update. I eventually had to call after several failed attempts online only to be told I had to pay cash as my payment didn’t go through. I tried to give the customer rep my updated info and he refused. This could have been avoided if the website worked properly.”
Verified
“My bill fluctuates so much I’m always scared to open my bill every month.”
FINAL VERDICT
Our Recommendation
4Change Energy: Recommended
Ideal for socially conscious electricity shoppers
4Change Energy earns our recommendation as a provider that delivers both competitive service and meaningful charitable impact. With an impressive 4.9-star rating and a True NPS of 83, customer sentiment is exceptionally strong—indicating that most customers would readily recommend this provider to others. The customer service score of 81/100 reflects responsive support, while the billing clarity score of 77/100 suggests room for minor improvement in invoice transparency. On the regulatory front, 4Change logged 116 PUC complaints over the past 12 months, which falls below the industry average of 120—a positive indicator of operational reliability. Backed by Vistra Corp, this Dallas-based provider offers the stability of a major energy company combined with a unique giving model that donates 4% of profits to customer-selected charities. For those who want their electricity choice to make a difference, 4Change delivers.
Pros
- Exceptional overall rating at 4.9 out of 5 stars
- Outstanding customer loyalty with NPS score of 83
- Excellent customer service scoring 81 out of 100
- Strong billing transparency rated 77 out of 100
- Zero service quality complaints in past 12 months
- Fewer total complaints than industry average (116 vs 120)
- Minimal slamming and cramming issues with only 4 complaints
Cons
- Billing-related complaints account for over half of issues
- 59 billing confusion complaints suggest room for clearer statements
- Billing transparency score trails other excellent metrics slightly
- Some customers may find bill explanations could be improved
Best For
- Customers who want their energy purchase to support charitable causes
- Socially conscious households seeking a feel-good provider
- Those prioritizing excellent customer service experiences
- Customers comfortable with a mid-tier billing clarity experience
- Shoppers who value corporate backing and provider stability
PRICE COMPARISON
How 4Change Energy Compares
See how 4Change Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
4Change Energy Avg Price
13.9¢/kWh
Market Rank
#3 of 17
vs Market Average
13.1% below
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.88¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy This Provider | 13.92¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.35¢ | 6.80¢ | 23.60¢ | 94 |
| #9 | Just Energy | 15.98¢ | 6.84¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 16.23¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Frontier Utilities | 16.45¢ | 7.44¢ | 21.82¢ | 30 |
| #12 | Gexa Energy | 16.47¢ | 7.44¢ | 21.82¢ | 30 |
| #13 | Reliant | 16.61¢ | 11.95¢ | 23.21¢ | 39 |
| #14 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #15 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #16 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #17 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
No 100% Renewable Plans
4Change Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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