Explore 4Change Energy Plans
PROVIDER REVIEW
4Change Energy Review 2026
4Change Energy has served Texas electricity customers since 2012, distinguishing itself through a charitable giving model that donates 4% of annual profits to customer-chosen organizations like Feeding Texas and the American Red Cross. Customer reviews reflect strong satisfaction, with a 4.8-star rating and an impressive NPS of 81. The Dallas-based provider, a Vistra Corp subsidiary, earned recognition for community impact. However, with 129 PUC complaints over the past 12 months—slightly above the industry average of 120—prospective customers should weigh both the company’s social mission and its regulatory track record.
4CHANGE ENERGY
Complete Provider Analysis
4Change Energy’s customer service score of 79/100 and billing clarity score of 76/100 suggest generally positive experiences, though some customers may encounter occasional friction. The company’s 60-day satisfaction guarantee provides added reassurance for new signups. For Texans who value aligning their electricity purchase with charitable causes, 4Change offers a distinctive value proposition—just be sure to compare rates and contract terms alongside the giving component.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is 4Change Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
122
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
62
Slamming/Cramming
5
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified 4Change Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“They have consistently delivered reliable service with competitive rates that keep my bills low even during Texas summers. What sets them apart is their commitment to donating 4% of profits to charities. Their app makes tracking usage simple, customer service is responsive without long holds, and they’ve powered through storms without surprises—highly recommend for anyone seeking affordable, green energy with a positive impact.”
Verified
“I love that while you save money on electricity, they also help a charity of your choice. Also I got referred by a friend and just for that we both got a gift card! Not only that, you also have an app where you can monitor your usage. Amazing!”
Verified
“I love the bill credits that I receive monthly from 4Change Energy, they have the best deals with energy I have ever seen. PLUS we actually got a CHEAPER rate when we renewed our plan after the first contract term—no need to switch to get a lower price. Love the company and they have my loyalty for sure.”
Verified
“We have had 4Change Energy since I moved to Houston. I love the breakdown of my bill and the chart displaying the usage. This has helped me share with my family how much is being used each month and weekly, which causes everyone to watch how they use the electricity. Thank you 4Change Energy for being so efficient.”
Verified
“Great rates! Also very informative when concerning energy usage. I am notified weekly about any changes in usage. When it came time to renew my contract they made it super easy for me to find a deal that was saving me more money moving forward—they totally didn’t have to do that but they proved they aren’t greedy, so they have my loyalty.”
Critical Feedback
Verified
“Being an energy company, there really isn’t a lot to say. My bill has not gone down. Billing has arrived late on more than one occasion. I know that they have been paid twice for the same month more than once. Could be better.”
Verified
“I really enjoy this service, customer service is very good. However, I am not happy with billing. I am retired and receive my check once a month. I always pay all my bills about the 29th or 30th, but they try to deduct my payment on the 23rd and charge $29 extra. That’s frustrating.”
Verified
“Not happy. You never keep your promises. On the paperwork it says 8 cents per kWh, but you’re almost charging triple. I will be leaving soon and would not recommend.”
FINAL VERDICT
Our Recommendation
4Change Energy: Recommended
Charitable giving model with strong customer satisfaction
4Change Energy earns our recommendation as a provider that combines competitive electricity service with meaningful social impact. Their unique model donating 4% of profits to customer-chosen charities sets them apart in the Texas market. Customer sentiment is excellent, with a 4.8-star rating and an impressive NPS score of 81, indicating strong loyalty and satisfaction. Service scores are solid, with customer service at 79/100 and billing clarity at 76/100. On the regulatory front, their 129 PUC complaints over the past 12 months sits slightly above the industry average of 120—a minor concern worth noting, though not alarming given their overall positive reputation. This Vistra-backed provider is best suited for customers who value purpose-driven purchasing and want their electricity bill to contribute to charitable causes without sacrificing service quality.
Pros
- Exceptional overall rating at 4.8 out of 5 stars
- Outstanding customer loyalty with NPS score of 81
- Excellent customer service performance scoring 79/100
- Strong billing transparency rated at 76/100
- Zero service quality complaints in past 12 months
- Very low slamming and cramming incidents (only 5)
Cons
- PUC complaints above industry average (129 vs 120)
- 64 billing-related complaints suggest some statement confusion
- Higher complaint volume despite strong satisfaction scores
- Room for improvement in bill clarity communication
Best For
- Customers who want their energy purchase to support charitable causes
- Those seeking a provider with strong customer service ratings
- Shoppers who value transparency and billing clarity
- Customers comfortable with a major utility-backed provider
- Texas residents looking for a socially conscious electricity option
PRICE COMPARISON
How 4Change Energy Compares
See how 4Change Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
4Change Energy Avg Price
14.0¢/kWh
Market Rank
#2 of 17
vs Market Average
12.8% below
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Tara Energy | 13.78¢ | 11.51¢ | 16.88¢ | 15 |
| #2 | 4Change Energy This Provider | 13.98¢ | 7.19¢ | 19.62¢ | 35 |
| #3 | Constellation | 14.23¢ | 12.31¢ | 15.92¢ | 12 |
| #4 | Energy Texas | 15.06¢ | 9.35¢ | 20.60¢ | 20 |
| #5 | Cirro Energy | 15.17¢ | 7.38¢ | 22.21¢ | 26 |
| #6 | APGE | 15.18¢ | 7.18¢ | 23.60¢ | 91 |
| #7 | Discount Power | 15.20¢ | 7.38¢ | 22.21¢ | 26 |
| #8 | Atlantex Power | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.61¢ | 7.29¢ | 21.91¢ | 74 |
| #10 | Rhythm Energy | 15.61¢ | 9.35¢ | 20.60¢ | 16 |
| #11 | Amigo Energy | 15.98¢ | 14.60¢ | 17.56¢ | 24 |
| #12 | Frontier Utilities | 16.36¢ | 7.38¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.37¢ | 7.38¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.79¢ | 11.91¢ | 23.21¢ | 44 |
| #15 | Direct Energy | 17.59¢ | 13.90¢ | 23.58¢ | 20 |
| #16 | Payless Power | 18.42¢ | 17.98¢ | 18.73¢ | 8 |
| #17 | TXU Energy | 18.79¢ | 13.88¢ | 24.29¢ | 44 |
| #18 | Green Mountain | 18.96¢ | 16.95¢ | 23.61¢ | 18 |
No 100% Renewable Plans
4Change Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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