Explore Gexa Energy Plans
PROVIDER REVIEW
Gexa Energy Review 2026
Gexa Energy has been serving Texas electricity customers since 2002, making it one of the original retail providers when the market deregulated. Now owned by NextEra Energy, the world’s largest renewable energy generator, Gexa transitioned to 100% renewable energy across all residential plans in 2020. Customer sentiment is strong, with a 4.8-star rating and an impressive NPS of 78. However, the company filed 134 PUC complaints over the past 12 months, slightly above the industry average of 120. Their billing clarity score of 48/100 suggests room for improvement in transparent communication.
GEXA ENERGY
Complete Provider Analysis
With over 1.6 million Texas households served since 2001, Gexa Energy has established itself as a renewable-focused provider backed by significant corporate resources. Their customer service score of 81/100 reflects generally positive support experiences, while the above-average PUC complaint volume warrants attention from prospective customers. The low billing clarity score indicates that customers may want to carefully review plan terms and electricity facts labels before enrolling.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Gexa Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
126
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
77
Slamming/Cramming
9
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Gexa Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I called and spoke to Henry today to renew my contract for the next two years. He was very patient and answered all of my questions. He signed me up for the Gexa Guaranteed 24! I got a great rate and great customer service. Excellent customer experience and excellent rate!”
Verified
“I just renewed my Gexa Energy account. Brian, my representative, was far and above one of the best I have encountered in any customer service situation. He was patient, knowledgeable, friendly and effective in going through multiple options with me. He was willing to go back and review my past usage and cost vs several new plans… and I got a GREAT plan that I selected. Gexa is my choice due to price but most importantly customer service like that provided by Brian.”
Verified
“We have been with Gexa Energy for many years and have never experienced any issues with billings nor electricity outages aside from extreme weather-related problems which affected all energy companies. Definitely enjoy their customer portal where usage information is stored for several years. Additionally, there are great tips to follow for lowering electricity usage… all at the tips of your fingers!”
Verified
“The gentleman was very professional and helped me set up a landlord plan, which will enable me to cancel early when a new tenant moves in without any cancellation charges. Very helpful!”
Verified
“I called to renew my contract and it was super easy. I spoke to Eli and he walked me through everything. I was done in about 15 minutes. I’ve been with Gexa Energy for years and I don’t think I’ll ever leave them. They’re very professional, prices are good, and their operators are caring and share lots of information so we as customers can pick what’s best for us. That’s what I like.”
Critical Feedback
Verified
“Honestly the single most worst electric company I have ever dealt with. No grace period. No ACH payments. Card only. And sends disconnection notices less than 24 hours after being late on your bill. Do not recommend and I plan on switching the moment I can afford to.”
Verified
“Been a Gexa customer for years. They are always trying to get me out of my solar buyback program by reducing the overflow rate to 3 cents. Other than that it had been good. Recently I received a data sharing policy from Gexa and very soon thereafter I started getting tons of scam phone calls. Gexa, no one wants their data sold or given away. Make money some other way than compromising your customers’ private information!”
Verified
“Do not go through Gexa! They have no incentives and extremely high prices. They do not care about their customers, only their profit. I called customer service with no resolution. Gexa wanted to charge me 3x the amount I pay a month for budget billing. Make that make sense.”
FINAL VERDICT
Our Recommendation
Gexa Energy: Recommended
Strong choice for renewable energy seekers
Gexa Energy earns our recommendation as a solid choice for Texas electricity customers, particularly those prioritizing renewable energy. As a pioneer in Texas green energy since 2002 and now backed by NextEra Energy, Gexa brings both experience and stability to the table. Customer sentiment is notably strong, with an impressive 4.8-star rating and a True NPS Score of 78, indicating high customer loyalty. Their customer service score of 81/100 reflects responsive support. However, there are areas for improvement: billing clarity scores just 48/100, suggesting some customers find invoices confusing. On the regulatory side, Gexa logged 134 PUC complaints over the past 12 months, slightly above the industry average of 120—worth noting but not alarming. For customers who value renewable energy commitment and strong service, Gexa delivers meaningful value despite minor billing transparency concerns.
Pros
- Exceptional overall rating at 4.8 out of 5 stars
- Outstanding customer loyalty with NPS score of 78
- Excellent customer service rated 81 out of 100
- Zero service quality complaints filed with PUC
- Strong positive customer sentiment across metrics
- Minimal slamming and cramming issues reported (only 9)
Cons
- Poor billing transparency score of 48 out of 100
- PUC complaints above industry average (134 vs 120)
- 83 billing-related complaints suggest confusing statements
- Customers may struggle understanding bill details clearly
- Time-of-use and credit explanations need improvement
Best For
- Customers seeking 100% renewable energy plans
- Environmentally conscious households
- Those who prioritize responsive customer service
- Budget-minded customers wanting competitive green rates
- Customers comfortable reviewing bills carefully
PRICE COMPARISON
How Gexa Energy Compares
See how Gexa Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Gexa Energy Avg Price
16.4¢/kWh
Market Rank
#13 of 17
vs Market Average
2.1% above
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Tara Energy | 13.78¢ | 11.51¢ | 16.88¢ | 15 |
| #2 | 4Change Energy | 13.98¢ | 7.19¢ | 19.62¢ | 35 |
| #3 | Constellation | 14.23¢ | 12.31¢ | 15.92¢ | 12 |
| #4 | Energy Texas | 15.06¢ | 9.35¢ | 20.60¢ | 20 |
| #5 | Cirro Energy | 15.17¢ | 7.38¢ | 22.21¢ | 26 |
| #6 | APGE | 15.18¢ | 7.18¢ | 23.60¢ | 91 |
| #7 | Discount Power | 15.20¢ | 7.38¢ | 22.21¢ | 26 |
| #8 | Atlantex Power | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.61¢ | 7.29¢ | 21.91¢ | 74 |
| #10 | Rhythm Energy | 15.61¢ | 9.35¢ | 20.60¢ | 16 |
| #11 | Amigo Energy | 15.98¢ | 14.60¢ | 17.56¢ | 24 |
| #12 | Frontier Utilities | 16.36¢ | 7.38¢ | 21.82¢ | 30 |
| #13 | Gexa Energy This Provider | 16.37¢ | 7.38¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.79¢ | 11.91¢ | 23.21¢ | 44 |
| #15 | Direct Energy | 17.59¢ | 13.90¢ | 23.58¢ | 20 |
| #16 | Payless Power | 18.42¢ | 17.98¢ | 18.73¢ | 8 |
| #17 | TXU Energy | 18.79¢ | 13.88¢ | 24.29¢ | 44 |
| #18 | Green Mountain | 18.96¢ | 16.95¢ | 23.61¢ | 18 |
100% Renewable Energy Plans
Gexa Energy Green Plans
30 plans
Avg Green Price
16.4¢/kWh
Green Provider Rank
#4 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 15.06¢ | 20 |
| #2 | Rhythm Energy | 15.61¢ | 16 |
| #3 | Atlantex Power | 15.80¢ | 5 |
| #4 | Gexa Energy This Provider | 16.37¢ | 30 |
| #5 | Reliant | 18.43¢ | 5 |
| #6 | Green Mountain | 18.96¢ | 18 |
| #7 | TXU Energy | 19.67¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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