Explore Gexa Energy Plans
PROVIDER REVIEW
Gexa Energy Review 2026
Gexa Energy has been serving Texas electricity customers since 2002, making it one of the original retail electric providers when the state’s market first opened. Now owned by NextEra Energy, the world’s largest generator of renewable energy, Gexa has committed to 100% renewable energy across all residential plans since 2020. Customer sentiment is strong, with a 4.8-star rating and an impressive NPS of 78, indicating high satisfaction. Their PUC complaint volume of 108 over the past year falls below the industry average of 120. However, a billing clarity score of 48/100 suggests some customers find invoices difficult to interpret.
GEXA ENERGY
Complete Provider Analysis
Gexa’s customer service score of 81/100 reflects generally positive interactions, supported by over 25,000 Google reviews and service to more than 1.6 million Texas households since 2001. Their regulatory track record remains solid, with fewer formal complaints than the typical provider. For shoppers prioritizing renewable energy without sacrificing competitive rates, Gexa offers a credible option—though prospective customers should review bill formats carefully to ensure they understand pricing structures before signing up.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Gexa Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
108
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
66
Slamming/Cramming
7
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Gexa Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’ve used Gexa Energy for years now, and they’ve consistently been very reasonable in cost with a variety of plans to fit what works best for your property. I would recommend them to anyone. I’ve also had really great customer service experiences, and my last representative, Hosea C., was phenomenal and very helpful.”
Verified
“The entire process was simple, fast and so different from so many customer service experiences these days. Franco and Roberto were both so helpful. It was very easy to renew. Everyone was friendly and professional and they offered me a great 24 month plan that’s even more affordable than my last plan with them. Everything was thoroughly explained and they made sure I was comfortable with everything before we concluded.”
Verified
“Been with Gexa for more than a few years, but currently I was on a no contract account, which means a higher kW amount. Fortunately my rep listened to me and heard my concerns. He made an informative recommendation based on our usage and I was convinced.”
Verified
“Excellent customer service! Helped me understand my plan and all the additional fees. I felt very comfortable with the choice I had made. He answered all my questions in a concise way.”
Verified
“Very easy to work with. Set up was easy. Got a great rate. The team was courteous and answered all my questions. Just an overall good first impression of the Gexa Energy Team collectively.”
Critical Feedback
Verified
“Don’t use! They spelled my email wrong so I didn’t get a bill the first month of a 3 month contract, so they turned off the electricity and charged me a disconnection fee. I called and had it turned back on and the fee waived. Same thing happened the second and third month. I’m glad I’m through with them.”
Verified
“This is specifically about Gexa Energy’s Commercial accounts department. This is easily the most frustrating experience I have ever had with an electrical provider. Customer service is polite but never actually follows up on anything and will repeatedly read their script without seeming to know what they’re doing. I have been transferred through multiple people and departments, spending literal hours on the phone, trying to first set up an account and then trying to resolve billing inaccuracies.”
Verified
“David was polite but he incorrectly advised me about which plan was best for me. He wanted me to buy a flat rate plan but based on my usage another plan saves me a significant amount of money each month. Always remember that salesmen want what’s best for the company, not the customer.”
FINAL VERDICT
Our Recommendation
Gexa Energy: Recommended
Strong choice for renewable energy seekers
Gexa Energy earns our recommendation as a reliable provider with a strong commitment to renewable energy. Backed by NextEra Energy and with over 20 years serving Texas customers, Gexa has established itself as a pioneer in the green energy space. Customer sentiment is notably positive, with an impressive 4.8-star rating and a True NPS Score of 78, indicating high customer loyalty. The customer service score of 81/100 reflects responsive support. On the regulatory front, Gexa’s 108 PUC complaints over the past 12 months falls below the industry average of 120, suggesting fewer escalated issues than typical providers. However, the billing clarity score of 48/100 indicates room for improvement—customers should review plan terms carefully. Overall, Gexa delivers competitive rates paired with genuine renewable energy options, making it an excellent fit for environmentally-conscious Texans seeking value.
Pros
- Excellent overall rating of 4.8 out of 5 stars
- Strong customer loyalty with NPS score of 78
- Customer service rated excellent at 81/100
- Fewer complaints than industry average (108 vs 120)
- Zero service quality complaints in past year
- Very low slamming and cramming issues reported
Cons
- Billing transparency needs improvement at 48/100
- 66 billing-related complaints about confusing statements
- Bills may be difficult to understand clearly
- Credit explanations and notifications lack clarity
- Time-of-use billing details could be communicated better
Best For
- Customers prioritizing renewable or green energy plans
- Those seeking competitive rates from an established provider
- Environmentally-conscious households and businesses
- Customers who value responsive customer service
- Texans comfortable reviewing billing details closely
PRICE COMPARISON
How Gexa Energy Compares
See how Gexa Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Gexa Energy Avg Price
16.5¢/kWh
Market Rank
#12 of 17
vs Market Average
2.9% above
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.88¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy | 13.92¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.35¢ | 6.80¢ | 23.60¢ | 94 |
| #9 | Just Energy | 15.98¢ | 6.84¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 16.23¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Frontier Utilities | 16.45¢ | 7.44¢ | 21.82¢ | 30 |
| #12 | Gexa Energy This Provider | 16.47¢ | 7.44¢ | 21.82¢ | 30 |
| #13 | Reliant | 16.61¢ | 11.95¢ | 23.21¢ | 39 |
| #14 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #15 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #16 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #17 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
100% Renewable Energy Plans
Gexa Energy Green Plans
30 plans
Avg Green Price
16.5¢/kWh
Green Provider Rank
#4 of 5
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 12.88¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 28 |
| #3 | Atlantex Power | 15.10¢ | 5 |
| #4 | Gexa Energy This Provider | 16.47¢ | 30 |
| #5 | Green Mountain | 18.94¢ | 20 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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