Explore Just Energy Plans
PROVIDER REVIEW
Just Energy Review 2026
Just Energy is a multinational energy marketer founded in 1997 that serves over 4.5 million customers across North America, including Texans through its family of brands like Amigo Energy and Tara Energy. Customer reviews reflect solid satisfaction, with a 4.5-star rating and a strong NPS score of 59. However, the company’s regulatory record shows 218 PUC complaints over the past 12 months—above the industry average of 120. Just Energy emerged from 2021 bankruptcy restructuring and is currently being acquired by IGS Energy.
JUST ENERGY
Complete Provider Analysis
Just Energy offers fixed-rate plans with JustGreen renewable energy options for environmentally conscious customers. While customer sentiment data shows generally positive experiences, the billing clarity score of 19/100 suggests some customers find their bills confusing. The customer service score of 50/100 indicates mixed experiences with support interactions. Prospective customers should carefully review plan terms and consider the company’s transition under new IGS Energy ownership when evaluating their options.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Just Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
218
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
89
Slamming/Cramming
53
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Just Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Jennifer was a great advisor, she thoroughly and patiently explained all the benefits and advantages of transferring from my current electricity provider to Just Energy. My current energy plan with my current provider is about to expire, therefore, this new arrangement and contract could not come in a better time. I was tired of being pushed into spending a certain amount of minimum kWh per month of electricity in order to avoid penalties and overcharges, and now, with Just Energy, I don’t have that worry.”
Verified
“Signing up was super easy. Rhonda was amazing!! If I still had my insurance company I would be stealing her away from Just Energy. Believe that! If I ever have to call for any reason, I will be asking for Rhonda! Completely professional but also compassionate and funny. Communicative and could definitely tell she cares about the situation. So happy I chose Just Energy and had Rhonda to help me make it seamless.”
Verified
“The enrollment clerk was awesome and helpful, with lots of patience with us seniors. She was very supportive and knowledgeable about the program. Thanks for a non-stressful transition. 🙏🏾❤️”
Verified
“We are enrolling today in the 7 hour free daytime electricity program Just Energy has introduced to Sam’s customers with certain guarantees. Like 15 cents/kWh for the remaining 17 hours. For anyone like retirees staying home who can use electricity between 9am-4pm, it’s all free. I’ve done the math and it works out well for our household.”
Verified
“The agent who helped me was very patient and answered all the questions I asked professionally. She ensured we understood all requirements, terms and conditions. Great customer service.”
Critical Feedback
Verified
“I recently fell for the sales pitch from their salesperson at Sam’s Club. My first billing cycle was only 14 days and was $140. I wondered why my first billing cycle was only 2 weeks? Well I found out—I had 14 days to cancel but I had no idea what I was going to pay until I had a full billing cycle, and since my cancellation grace period was over, I’m unable to move providers without paying another $175. I’m paying the same amount I was with my previous company.”
Verified
“I promptly called and cancelled my connection while moving out of the rental place but 2 weeks later received a new bill for usage of electricity outside of my initial cancellation dates. When I enquired about it they said my connection is still active and asked me to pay for the extra days. Both their customer service and business practices are highly unethical—please be aware and choose better providers in the market.”
Verified
“I live in Lubbock and have been using Just Energy. They told me my charges would be $0.012 but charge me $0.015. Their service fee is $90, their automated services give incorrect information about fees and pricing. So many issues—I’d never recommend them to anyone.”
FINAL VERDICT
Our Recommendation
Just Energy: Conditionally Recommended
Established player with billing transparency concerns
Just Energy earns a conditional recommendation based on mixed performance indicators. As a large multinational energy marketer with roots dating back to 1997, the company brings stability and a variety of fixed-rate plans with renewable energy options. Customer sentiment shows promise with a solid 4.5-star rating and a healthy NPS of 59, indicating many customers would recommend the service. However, significant concerns emerge in two areas: the billing clarity score of just 19/100 suggests customers frequently struggle to understand their charges, and 218 PUC complaints over 12 months—nearly double the industry average of 120—signals recurring operational issues. The customer service score of 50/100 indicates inconsistent support experiences. Customers who prioritize straightforward billing or need reliable issue resolution may want to explore alternatives, but those comfortable navigating potential billing complexity may find value in their renewable energy offerings.
Pros
- Excellent 4.5/5.0 star rating from customers
- Strong positive sentiment with NPS score of 59
- Good customer service score of 50/100
- Zero service quality complaints in 12 months
- High overall satisfaction reflected in ratings
Cons
- Billing transparency needs improvement at 19/100
- 218 PUC complaints nearly double industry average of 120
- 89 billing-related complaints about confusing statements
- 53 slamming/cramming complaints reported to PUC
- Bills may be difficult to understand clearly
Best For
- Customers seeking fixed-rate plan stability from an established provider
- Renewable energy seekers wanting green plan options
- Those comfortable reviewing bills carefully for accuracy
- Customers who prefer larger, nationally-recognized energy companies
- Shoppers willing to trade billing simplicity for competitive rates
PRICE COMPARISON
How Just Energy Compares
See how Just Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Just Energy Avg Price
16.0¢/kWh
Market Rank
#9 of 17
vs Market Average
0.2% below
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.88¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy | 13.92¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.35¢ | 6.80¢ | 23.60¢ | 94 |
| #9 | Just Energy This Provider | 15.98¢ | 6.84¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 16.23¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Frontier Utilities | 16.45¢ | 7.44¢ | 21.82¢ | 30 |
| #12 | Gexa Energy | 16.47¢ | 7.44¢ | 21.82¢ | 30 |
| #13 | Reliant | 16.61¢ | 11.95¢ | 23.21¢ | 39 |
| #14 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #15 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #16 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #17 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
No 100% Renewable Plans
Just Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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