Explore Reliant Plans
PROVIDER REVIEW
Reliant Review 2026
Reliant Energy has established itself as one of Texas’s most recognized retail electricity providers, serving millions of customers since its founding in 2000. Customer reviews reflect generally positive experiences, with a 4.5-star rating and a True NPS of 53, indicating solid overall satisfaction. The company scores 61/100 for customer service sentiment. However, billing clarity remains a challenge at 38/100, and the provider’s 539 PUC complaints over the past 12 months exceeds the industry average of 120, suggesting room for improvement in dispute resolution.
RELIANT
Complete Provider Analysis
When evaluating Reliant, prospective customers should weigh the company’s strong brand recognition and customer loyalty against its regulatory track record. While review sentiment suggests many customers have positive experiences with service interactions, the elevated PUC complaint volume indicates some issues escalate beyond standard resolution channels. The lower billing clarity score points to potential confusion around charges or plan terms that shoppers should clarify before enrolling.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Reliant’s complaint history from the PUC database.
Total Complaints (12 mo)
498
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
222
Slamming/Cramming
36
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Reliant customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“SUNRUN suggested working with Reliant for our new solar panel/Tesla backup system and the process was so seamless I would not believe you if you told me it would be this simple. In fact, I told my wife Shannon, NO WAY it is this simple when she presented it to me. The way both apps work and service as well as the energy created by the SUNRUN system is MIND BLOWING. Nothing like the old ugly boxes that have been around forever and RELIANT made sure this was SEAMLESS. Now 60% of what we produce goes back to the grid.”
Verified
“During the death of my partner I had a rough experience with customer service not understanding the need of having my billings in my name. Due to owning my home since 2005, I ended up reaching directly to the remediation team for assistance. The person who helped me, Giselle, was WONDERFUL. She was very compassionate and understood my situation and helped me with re-establishing a plan I had previously. I’m grateful for her patience during such a difficult time.”
Verified
“We just experienced a major ice and snow storm here in Texas where we get this weather 1-2 times each decade. We lost power on the first day and I was already getting text messages from Reliant letting me know what to expect and giving me info about when the power would be back and what to do while I waited. They were very responsive, proactive, and transparent. It was a good feeling to get access to actual people who responded and had answers.”
Verified
“I’ve been with Reliant for over 20 years and as a long time customer, they offer great rates, a variety of renewal plans, notifications, weekly energy usage emails and are easy to do business with. Their online tools are helpful and I appreciate being able to track my usage throughout the month.”
Verified
“Been with Reliant over 37 years and was able to speak with an agent concerning my balance due for this month. He was able to provide a $100 promotional credit that allowed me to pay the bill on the due date without going into disconnection status. I have considered switching providers a few times due to lower kilowatt plans elsewhere, but just can’t seem to switch. Hopefully Reliant can continue to help customers with payment concerns and offer more programs.”
Critical Feedback
Verified
“A Reliant representative came to my door – a nice, friendly gentleman. He promised if I switched to Reliant that I would get lower rates, they would pay my last bill from my current provider, no early cancellation fee, and my first 3 months would be on them (up to $150). None of it was true. When I sent them my last bill from TXU they didn’t know why and refused to pay it. They also said they weren’t going to give me my first 3 months free. Very disappointed in the false promises.”
Verified
“Horrible experience. I live in a studio apartment and they tricked me with the plan. They never told me it was for two years, and the average cost is a complete lie. They hire representatives who either don’t know what they’re doing or lie to sell you a plan. Now I’m paying more than when I lived in a townhouse. I can’t access my account unless I accept a new three-year plan. When I try to open it, the ‘accept’ message pops up, and since I don’t accept, my account is locked.”
Verified
“I signed up for the apartment 24 plan because online it showed 17.5 cents per kWh, but I was sent documentation showing my bill is actually 22.9 cents. The advertised rate didn’t match what I’m being charged, which is frustrating and misleading.”
FINAL VERDICT
Our Recommendation
Reliant: Conditionally Recommended
Strong satisfaction scores despite regulatory concerns
Reliant presents a mixed but ultimately positive picture for Texas electricity shoppers. Customer sentiment metrics are notably strong, with a 4.5-star Google rating and an impressive NPS of 53, indicating most customers would recommend the service. The customer service score of 61/100 reflects generally responsive support. However, two significant concerns emerge: billing clarity scores just 38/100, suggesting invoices may be confusing or contain unexpected charges. More notably, Reliant’s 539 PUC complaints over 12 months sits well above the industry average of 120—a pattern worth monitoring even as direct customer reviews remain positive. This disconnect suggests that while most customers are satisfied, those who do encounter problems may face significant friction. Reliant suits customers who prioritize service quality and are comfortable reviewing bills carefully to catch any discrepancies.
Pros
- Excellent overall rating at 4.5 out of 5 stars
- Strong customer loyalty with NPS score of 53
- Good customer service score of 61 out of 100
- Zero service quality complaints filed with PUC
- Positive customer sentiment indicates reliable energy delivery
- Well-established provider with strong customer satisfaction metrics
Cons
- Billing transparency score of 38/100 needs significant improvement
- PUC complaints at 539 far exceed 120 industry average
- 238 billing-related complaints suggest confusing statements
- 40 slamming/cramming complaints indicate enrollment concerns
- Bills may be difficult to understand despite accuracy
Best For
- Customers who value responsive customer service
- Those comfortable reviewing monthly statements carefully
- Shoppers prioritizing overall satisfaction over billing simplicity
- Customers who prefer established, well-known providers
- Those willing to address billing questions proactively
PRICE COMPARISON
How Reliant Compares
See how Reliant’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Reliant Avg Price
16.8¢/kWh
Market Rank
#14 of 17
vs Market Average
4.7% above
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Tara Energy | 13.78¢ | 11.51¢ | 16.88¢ | 15 |
| #2 | 4Change Energy | 13.98¢ | 7.19¢ | 19.62¢ | 35 |
| #3 | Constellation | 14.23¢ | 12.31¢ | 15.92¢ | 12 |
| #4 | Energy Texas | 15.06¢ | 9.35¢ | 20.60¢ | 20 |
| #5 | Cirro Energy | 15.17¢ | 7.38¢ | 22.21¢ | 26 |
| #6 | APGE | 15.18¢ | 7.18¢ | 23.60¢ | 91 |
| #7 | Discount Power | 15.20¢ | 7.38¢ | 22.21¢ | 26 |
| #8 | Atlantex Power | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.61¢ | 7.29¢ | 21.91¢ | 74 |
| #10 | Rhythm Energy | 15.61¢ | 9.35¢ | 20.60¢ | 16 |
| #11 | Amigo Energy | 15.98¢ | 14.60¢ | 17.56¢ | 24 |
| #12 | Frontier Utilities | 16.36¢ | 7.38¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.37¢ | 7.38¢ | 21.82¢ | 30 |
| #14 | Reliant This Provider | 16.79¢ | 11.91¢ | 23.21¢ | 44 |
| #15 | Direct Energy | 17.59¢ | 13.90¢ | 23.58¢ | 20 |
| #16 | Payless Power | 18.42¢ | 17.98¢ | 18.73¢ | 8 |
| #17 | TXU Energy | 18.79¢ | 13.88¢ | 24.29¢ | 44 |
| #18 | Green Mountain | 18.96¢ | 16.95¢ | 23.61¢ | 18 |
100% Renewable Energy Plans
Reliant Green Plans
5 plans
Avg Green Price
18.4¢/kWh
Green Provider Rank
#5 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 15.06¢ | 20 |
| #2 | Rhythm Energy | 15.61¢ | 16 |
| #3 | Atlantex Power | 15.80¢ | 5 |
| #4 | Gexa Energy | 16.37¢ | 30 |
| #5 | Reliant This Provider | 18.43¢ | 5 |
| #6 | Green Mountain | 18.96¢ | 18 |
| #7 | TXU Energy | 19.67¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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