Explore Reliant Plans
PROVIDER REVIEW
Reliant Review 2026
Reliant Energy has established itself as one of Texas’s most recognized retail electricity providers, serving millions of customers since entering the deregulated market. Customer reviews reflect a 4.4-star rating with a True NPS of 53, indicating generally positive sentiment among users. The company scores 61/100 for customer service based on review analysis, though billing clarity remains an area for improvement at 38/100. From a regulatory standpoint, Reliant recorded 449 PUC complaints over the past 12 months, exceeding the industry average of 120, which prospective customers should consider alongside review feedback.
RELIANT
Complete Provider Analysis
Reliant offers a diverse portfolio of electricity plans, including fixed-rate, variable, and renewable energy options across Texas’s competitive market. The gap between positive customer reviews and elevated PUC complaint volume suggests experiences can vary significantly. Billing transparency appears to be a common concern worth investigating before signing up. Customers considering Reliant should carefully review contract terms, particularly around usage tiers and fees, to ensure the plan aligns with their household’s energy consumption patterns.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Reliant’s complaint history from the PUC database.
Total Complaints (12 mo)
449
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
205
Slamming/Cramming
33
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Reliant customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I called Reliant yesterday. My husband & I just recently moved within Salado. We haven’t been receiving all our mail especially the bills. My husband received a message from Reliant saying we owed money & we were late on payment. So I called & the Rep was very helpful. I was able to pay over the phone & even signed up for automatic payment. I was very relieved. The Rep listened to my needs. We have had Reliant for years. I’m glad they have real people to talk to on the phone who know what they’re doing.”
Verified
“We just experienced a major ice and snow storm here in Texas where we get this weather 1-2 times each decade. We lost power on the first day and I was already getting text messages from Reliant letting me know what to expect and giving me info about when the power would be back and what to do while I waited. They were very responsive, proactive, and transparent. It was a good feeling to get access to actual people who responded and had answers.”
Verified
“I’ve been with Reliant for over 20 years and as a long time customer, they offer great rates, a variety of renewal plans, notifications, weekly energy usage emails and are easy to do business with.”
Verified
“For a landlord, Reliant has always been very easy to deal with. A mere phone call can transfer my account on and off with any client moving in or out with service change as necessary. Thank you Reliant for being so customer friendly.”
Verified
“I had an easy, trouble-free transition to Reliant. First I shopped prices because my previous supplier for 25 years had just raised prices too high. Have had reliable service and pleased with first month’s billing.”
Critical Feedback
Verified
“I disconnected my service but they continued charging me monthly fees. I called customer service and they told me to pay the fees and they would issue a refund. I did but never saw the refund money. Their customer service will try selling you many upsale options. My latest bill was $46.15 for +300 KW (150kw for charging EV with $14.5 fee).”
Verified
“I’ve been with this company for 10 years but after today I’m searching for another due to another awful experience. They only want to resolve issues within their terms that only benefit them. It’s all about the money always.”
Verified
“Worst service. I asked for better rates that they were offering online, and the guy said I have to cancel my account and pay $400 to get the new rate. I might as well leave them and get a new provider. Sadly I was new to the area and got into a locked plan – never again. Waiting for the term to get over.”
FINAL VERDICT
Our Recommendation
Reliant: Conditionally Recommended
Strong satisfaction scores offset by billing concerns
Reliant earns a conditional recommendation based on a mixed but generally positive performance profile. Customer sentiment is notably strong, with a 4.4-star Google rating and an impressive NPS of 53, indicating that most customers would recommend the provider to others. The customer service score of 61/100 suggests adequate support experiences. However, two significant concerns emerge from the data. The billing clarity score of 38/100 indicates customers frequently encounter confusion around their bills, and the 449 PUC complaints over the past 12 months sits well above the industry average of 120. This regulatory record warrants attention, though it may partly reflect Reliant’s larger customer base. For customers who prioritize responsive service and don’t mind scrutinizing their bills closely, Reliant remains a viable option backed by brand recognition and generally satisfied customers.
Pros
- Strong overall rating at 4.4 out of 5 stars
- Excellent customer loyalty with NPS score of 53
- Good customer service performance (score: 61/100)
- Zero service quality complaints filed with PUC
- Positive customer sentiment indicates reliable electricity delivery
- Above average satisfaction compared to industry peers
Cons
- Billing transparency needs improvement (score: 38/100)
- PUC complaints nearly 4x industry average (449 vs 120)
- 205 billing-related complaints suggest confusing statements
- 33 slamming/cramming complaints raise enrollment concerns
- Bill clarity and notifications could be significantly clearer
Best For
- Customers who value responsive customer service
- Those comfortable reviewing bills for accuracy
- Shoppers prioritizing established, recognized brands
- Customers who weight peer recommendations heavily
- Those willing to monitor their account actively
PRICE COMPARISON
How Reliant Compares
See how Reliant’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Reliant Avg Price
16.6¢/kWh
Market Rank
#13 of 17
vs Market Average
3.7% above
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.88¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy | 13.92¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.35¢ | 6.80¢ | 23.60¢ | 94 |
| #9 | Just Energy | 15.98¢ | 6.84¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 16.23¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Frontier Utilities | 16.45¢ | 7.44¢ | 21.82¢ | 30 |
| #12 | Gexa Energy | 16.47¢ | 7.44¢ | 21.82¢ | 30 |
| #13 | Reliant This Provider | 16.61¢ | 11.95¢ | 23.21¢ | 39 |
| #14 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #15 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #16 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #17 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
No 100% Renewable Plans
Reliant does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
Choose Your Reliant Plan
Showing plans for ZIP —
Great choice!
